EMILEY

I was really pleased with the whole service when I recently went to the British Airways office in Cologne to change my travel schedule. Friendly employees welcomed me with open arms as soon as I walked into the office and put me at ease. Because of the friendly and orderly atmosphere, I didn't have to wait long to speak with a representative. I had multiple inquiries about baggage allowances, ticket changes, and travel itineraries, and each issue was handled professionally and with expertise. The representative paid close attention and gave thorough, unambiguous explanations that eliminated any possibility of misunderstanding. They clearly cared about making sure I was happy, and I was really grateful for the individualized attention I got during my stay